Contact Jio Lottery

Reach us

Need help with Jio Lottery? Our support team is ready to assist with account queries, payment issues, prize claims, and more, fully online, no waiting rooms required.

• Email: [email protected], ideal for detailed queries, KYC document submissions, or prize-claim follow-ups. Expect a reply within 24 hours during live-agent hours.
• In-app chat: Open the chat icon inside the Jio Lottery platform for instant help. Automated responses are available any time; live agents step in during scheduled hours.

Our team handles it all digitally, no branch visit needed.

Office hours

Jio Lottery support runs every day of the week across two service tiers:

• Automated in-app chat: Available 24 hours a day, 7 days a week, instant, always on.
• Live human agents: Monday to Sunday, 9:00 AM to 9:00 PM IST.

Live agents handle account verification, failed UPI payment reversals (PhonePe, GPay, BHIM), prize disbursement queries, and bonus eligibility checks. Emails received after 9:00 PM IST are queued and answered from 9:00 AM the following morning. Average live-agent chat response time is under 5 minutes during peak evening hours (6:00 PM to 9:00 PM IST).

Online-only support

Jio Lottery is a fully digital platform. There is no physical office, walk-in counter, branch location, or postal address anywhere in India. All player support happens through two channels: email and in-app chat.

This online-only model delivers faster resolutions compared with traditional lottery counters that require you to travel, queue, and present documents in person. Support reaches you the same way, through your screen.

To raise a query: log in to jio-lotteryx.com → tap the chat icon in the bottom-right corner → describe your issue. For complex cases, email [email protected] with your registered mobile number and full query details.